Advertising on Messenger

Recently, Facebook released new tools for advertising on Messenger, ranging from ads that open a conversation with the page to ads that pop up in Messenger as a message to anyone who has already messaged the page. Combined with a chatbot – the new ads tool can be a very powerful tool for businesses in generating leads. From our experience, chat ads generate a lot of leads with an emphasis on high-quality leads. In the following guide, I will explain how to build all types of ads that exist today for Messenger, including remarketing to those who messaged the page via chat.

Ads that direct to Messenger

A Messenger ad looks like a website ad, just with a Message button

Meta Ads Manager dashboard setting up a Messenger ad campaign

How do you build ads that direct to Messenger?

Placement selection settings showing Messenger Stories and inbox options

The ad is only available for the News Feed

Mobile preview of a sponsored message in Facebook Messenger

Ads are available with images / video and slideshows

Video ad creative optimized for mobile Facebook feed display

When building the ad, select Messenger and then Message Text

Automated greeting text message setup for Messenger ad campaign

There are many call-to-action buttons, I recommend sticking with the “Send Message” button because people don’t understand what they are clicking on

Messenger chatbot interaction displaying an interactive see menu button

Creating an advanced ad – JSON

JSON code configuration for advanced Facebook Messenger advertising templates
Editing custom JSON script within Facebook Ads Manager template editor

You can select the image, text below and above the image, and a link to your website

You can run a test and send the sample ad to yourself:

Meta Ads Manager quick creation interface for Messenger ad sets
Call to action button linking to website inside Messenger chat

For those who also know programming – you can create more complex ads via JSON:

Creating structured JSON payload for custom Messenger ad bot experiences

How to measure the campaign?

In Ads Manager, select Customize Columns and then you can see how many new conversations were created and how much each conversation cost us

Customizing Ads Manager reporting columns to track Messenger conversation metrics
Messaging apps destination settings selected in Meta Ads Manager

Direct Ads in Messenger

When creating an ad, if we select Messenger as the placement, we will get Messenger Sponsored Messages

The ad will only work for those with whom we have already had a conversation in Messenger

Sponsored message campaign setup for re-engaging active Messenger contacts

You can only create a link ad with an image:

Click to Messenger ad preview appearing in mobile Facebook feed

Link ads include a call-to-action button, a link, and they pop up for the user as a new message in Messenger:

Messenger conversation starter template configuration in ad setup panel

Remarketing for Messenger

Under Audiences  select Create Audience and then Custom Audience:

Target audience selection settings for a Messenger marketing campaign

Select Page:

Selecting Facebook business page to link with Messenger ad delivery

Future Tools

Facebook introduced advertising on the Messenger home screen today

Performance analytics table displaying cost per messaging conversation started

A bit about me: or new-01

Or Fialkov is the CEO and owner of Fialkov Digital, a digital marketing and advertising agency. He runs paid campaigns on Google, Facebook, Instagram, YouTube, LinkedIn, and TikTok, and builds websites and landing pages. He also implements AI in businesses, including AI agents, agentic marketing automation, AI reporting systems, GEO (Generative Engine Optimization), and AI video for campaigns.