Many companies and businesses utilize automated chat platforms to provide initial customer service responses, send automated communications, and promote products. A chatbot is a unique AI-based computer program that converses with humans via text or voice input. Developers design chatbots to emulate authentic human conversations. Many brands and businesses use chatbots to engage with customers, market products, and provide intuitive customer service. A wide variety of tools and platforms are available that feature AI chatbots for businesses and brands, which often include tools to help develop and customize the purchased chat platform. This article will review the automated tools for chatbot creation.
What is an AI Chatbot Creation Tool?
A chatbot is a software application that facilitates online conversations with humans, aiming to mimic discussions with a human representative. Developers and designers build chatbots with the intent of making visitors feel that they are chatting with a human rather than a machine. Pre-existing software enables the bot to receive auditory or text input and generate the relevant output. However, artificial intelligence allows these bots to learn from visitor interactions. This capability distinguishes AI chatbots from standard chatbots, enabling them to recognize user patterns and track interactions. The ability of chatbots to interact with visitors in this way provides them the intelligence to execute tasks, resolve customer concerns, and manage information without human intervention.
Why Use AI Tools to Create Chatbots?
AI chatbots have significantly gained popularity in recent years, enabling businesses to increase profitability and improve interaction with visitors with the help of these tools. Here are several reasons to consider AI tools for chatbot creation:
- Availability 24/7: Chatbots are available around the clock for customers. AI chatbots also learn from customer interactions, increasing their ability to address inquiries without referring them to a human representative.
- Improves Visitor Engagement: AI chatbots can serve as virtual assistants on the website and guide visitors through purchasing. This can make the browsing experience on your site more interactive and increase customer engagement.
- Cost Savings: AI chatbots help automate routine tasks such as responding to visitor inquiries, guiding visitors through purchasing, scheduling appointments, and more. This enables staff to focus on more valuable tasks or reduce workforce needs.
- Assists in Lead Generation: AI chatbots can compile leads from the site for marketing teams. The bot requests relevant information from the visitor and passes it on to the sales representative.
Automated Tools for Creating Chatbots
1. EBI.AI
EBI.AI has developed an innovative AI platform featuring advanced AI assistants that help employees with various tasks, such as online searches, booking tickets, email communication, providing customer service, and more. EBI.AI also offers a chat and voice experience superior to traditional chatbots. Users can adjust settings for the AI assistant purchased and customize the chatbot’s conversation depth. Additionally, EBI.AI’s system allows integration with other applications and supports live chat functionalities based on the chatbot capabilities developed with EBI.AI. The system offers a monthly subscription fee that varies based on the company’s size and usage, and users can enjoy a free trial month with EBI.AI to build, configure, and launch their AI bot.
2. ProProfs Chat
ProProfs Chat is explicitly designed for businesses aiming to boost sales and provide 24/7 website support. The software allows users to build their AI-based chatbots that provide automated assistance on the site, convert leads into sales, and increase revenue. Building chatbots with ProProfs Chat does not require coding skills, and users can customize the chatbot’s flow with a few simple clicks. In addition to the chatbot, users can design pop-ups inviting visitors to use the chat, personalize opening messages, and guide visitors through website pages or product offerings. The system also helps ensure optimal customer experience by offering 24/7 responses and self-learning problem-solving during interactions. ProProfs Chat is available for a monthly fee of $19.99, with a limited free version also offered.
3. Chatfuel
Chatfuel is another user-friendly platform for developing AI-based chatbots without coding, focusing on bots for Facebook Messenger. The platform offers various editing tools to redesign the chatbot and allows users to set the conversation rules in the admin panel. Chatfuel’s bot uses NLP (Natural Language Processing) to understand and interpret phrases and deliver pre-prepared responses. Chatfuel’s analytics technology provides insights into bot performance and helps the bot improve by analyzing the responses and data from visitors. Chatfuel is available with a monthly subscription fee of $14.99 for a plan with 500 chats per month up to $119.99 for a plan with 10,000 chats per month. Additionally, Chatfuel offers a free plan with 50 chats per month and a business plan with custom pricing upon consultation with the company.
4. MobileMonkey
MobileMonkey is an SMS marketing company that has ventured into AI-based chatbots and provides a unique solution for non-technical users lacking coding skills. Although MobileMonkey constructs chatbots for those without technical expertise, its AI-driven chatbot features advanced features such as learning user responses, storing specific answers, and reusing them later. With MobileMonkey, you can build chatbots for Facebook Messenger and your website to generate more leads for sales managers from inquiries, enhancing the user experience by delivering prompt, high-quality responses to visitor questions. MobileMonkey is available for $59 monthly, but you must contact the company to purchase a plan.
5. ManyChat
ManyChat is an excellent company for creating AI-based chatbots, focusing on dedicated Facebook Messenger bots that help with business marketing, sales, support, and boosting ROI and revenue. The platform boasts over half a million users and is regarded as one of the most popular chatbot systems worldwide. Within ManyChat’s interface, you can develop an intelligent bot using a drag-and-drop builder (such as Elementor) that even beginners can manage. With the bot you created, you can execute automated marketing actions on social networks such as Facebook, Twitter, and YouTube by sending automatic messages to users and subscribers. ManyChat offers a pro plan for a monthly fee of $15, along with a limited free plan.
Summary and Recommendation
AI-based chatbots’ popularity has surged in recent years, providing businesses with cost-effective solutions to automate customer service, marketing, and sales. Since hundreds of automated tools are available for creating chatbots, it’s essential to select the right tool based on cost, features, and the company’s needs. I recommend ManyChat at least as a starting point because it allows you to build a chatbot for free with the initial package and is very user-friendly. Later, you can upgrade to advanced chatbots with enhanced AI capabilities, such as those in the ProProfs Chat and EBI.AI systems.
About Me
Or Fialkov, 41 years old, married to Inbal and father of Itamar, Aviv and Melech, the the family’s dog. CEO and owner of Fialkov Digital – a company specializing in the diverse channels of internet advertising.
In 2014 the Global Facebook for Business published a first case study for a Fialkov Digital campaign and since then 6 case studies were published for Fialkov Digital clients.
Writes profesional articles, consults and guides large companies in advertising in the digital medi. Partner in the largest digital group in Israel “Digital Advertisers Professionals”.
